Schedule Truck Service Online
FAQs
Complete the form with your contact details, the truck, and what it is doing. A customer service specialist reviews it and contacts you to confirm a time that works around your run schedule. It is a request rather than an instant booking, which is deliberate, because the shop checks technician availability and parts before committing to a date. If the truck is down right now, call Service at 262-332-6551 instead of waiting on the form.
Year, make, and model of the truck, the VIN if you have it, current mileage or hours, and a plain description of the symptom. If it is towing equipment, tell us the Miller unit as well as the chassis, since those are two different repairs. Mention whether the truck is drivable and when you need it back. The more of that we have up front, the less time the shop spends diagnosing what you already know.
Nearly all makes and models of commercial trucks, vans, and towing equipment. That covers business fleet vehicles and tow trucks of all kinds, including wreckers, rollbacks, car carriers, and rotators. We are factory-authorized as a Hino Certified Ultimate, GM Business Elite, and Certified Isuzu dealership, and we service Miller Industries towing equipment including Century, Chevron, Holmes, Kargo King II, and Vulcan units. If you do not see your brand listed, call us anyway.
It depends on the shop's current load and what the truck needs, so the service team will give you a realistic window when they call you back. We run first and second shift at Waterford specifically to move more trucks through, and downtime is the whole reason we do it. If the truck is down and earning nothing, say so when you schedule and we will work it into the conversation.
An initial evaluation performed shortly after check-in, so you are not waiting days to learn what is wrong. Our technicians look the truck over and get findings back to you while they pinpoint the issue. It means you can start making decisions about the repair and about your coverage for that truck earlier in the process.
Yes. Whether you run one truck or a whole fleet, use the same form and tell us how many units and what each one needs. Fleet work is a large part of what the shop does, and staging several trucks through on a plan usually costs you less downtime than sending them in one at a time as they break.
Our main service facility is in Waterford, Wisconsin, staffed by ASE-certified technicians with job-specific assignments, and it includes overhead crane capacity and an in-house metal fabrication shop for steel, aluminum, and stainless work. We also operate locations in Chicago, Illinois, and Sheridan, Colorado. Tell us where you are based when you schedule and we will route you to the right shop.
Yes. After the truck is evaluated, our service team goes through the findings with you and you approve the work before the shop proceeds. If something else turns up once they are into the job, they come back to you rather than pushing ahead. Repairs are done with genuine, manufacturer-recommended parts.
Yes. Note it on the form so the service team can check coverage before you come in. Hino emissions recall service has its own page if that is what you need, and we handle it as a Hino-authorized dealer. For warranty work, have the VIN ready, since coverage is confirmed against the specific truck.
A customer service specialist contacts you to confirm the details and set a time. From there you get a check-in, an initial evaluation, findings to review, and your approval before the work goes ahead. If you need to reach the shop directly at any point, Service is at 262-332-6551.
