Working With the Community
We do more than sell and service a large selection of commercial, specialty, and towing vehicles at Lynch Truck Center. Connecting with and supporting the community around us, from Waterford to Wind Lake, is extremely important to us. Our partnerships and work with these organizations keeps our connection to those around us, customers and beyond, strong. We are proud to be able to work hand-in-hand with these great people as they build fun and informational events for those around the Lynch Truck Center area. Let’s take a look at what these groups do that makes them so special.
Waterford Balloonfest
This annual event brings together ballooning competitors, hobbyists, and fans for a few days of exceptional fun and adventure in beautiful Waterford, WI. In 2018, this event played host to the US Women’s National Balloon Championships. This event showcases a number of beautiful balloons from varied sponsors and pilots, and you can even schedule a ride on one yourself! You’ll also have a lot of great stuff going on at ground level all weekend, as well. While walking the grounds, you can stop by several vendors from arts and crafts, business, and food related organizations. These vendor positions are open for anyone who would like to participate in the festival that way, or you can also sign up to volunteer for the event itself! We love helping get this event off the ground, and we highly suggest you check it out if you’re in the area!
Racine County Fair
There’s nothing quite like a good ol’ fashioned county fair. Come out to Racine for a few days of fun, education, music, and great food. You’ll be able to watch and participate in great events ranging from tractor pulling to horse discipline and dog skills demonstrations. There are dedicated areas for children, an expo tent, and a craft beer and wine garden. At the Racine County Fair, you can do everything from hay bale throwing, pie eating contests, and even watch the grand finale demo derby. This great county fair is open to all ages and has events, informational talks, and great demonstrations that anyone can appreciate. At Lynch Truck Center, we’re more than happy and extremely grateful to help at this great event. Next year, in 2019, make sure to head out to Racine from July 24-28th for some good family fun!
Lynch Truck Center Works With, and for, the Community
We love being able to work with the community as much as we work with our customers. Of course, we’re dedicated to providing excellent service when you enter our Lynch Truck Center dealership, but we also like extending our reach out into the community around us. If you want to participate in our volunteer for any of these great events going on, make sure to visit their websites! If you’re coming to visit us, we’ll be happy to give you some information about our involvement with them. If you have any questions or curiosities, feel free to contact us today!
Service Technician Matthew Bertagnoli
Lynch Truck Center is dedicated to providing the best customer service to drivers from Waterford all the way to Wind Lake. This principle extends to all facets of our dealership, and that includes our exceptional service team. Recently, one of our longtime service technicians, Matthew Bertagnoli, competed in a Hino Trucks Service Skills Competition. Matthew, who has been with us for over thirteen years, shined during this competition, and is looking forward to more challenges coming in the near future.
Success at Hino Trucks Service Skills Competition
On May 24th, the best Hino technicians gathered to compete for the title of Master Elite Technician. The competition, comprised of simulated service tasks, is used to gauge the ability of these technicians. Hino technicians undergo a massive amount of training through a tough and rigorous program. The competition itself includes tasks such as:
- Understanding of Hino Parts, like factory specifications and knowledge of proper and improper storage of parts
- Ability to identify, diagnose, and fix a slew of service issues, as well as correct tool handling during service
- Proving your knowledge and overall grasp on all Hino products, parts, service, and specifications
At the end of the day, Matthew performed exceptionally well and came home with a third place finish. It cannot be overstated how much of an impressive accomplishment this is, and we are proud to have Matthew as a part of our team. With his guidance, and the hard work of our other department members, you can rest easy knowing Lynch Truck Center will solve all your service and parts needs.
Looking Ahead
On August 22nd, Matthew will be competing in the 2nd North American Technical Competition in Pennsylvania, put on by the Isuzu Truck University. This competition includes:
- A prerequisite of several online course completions and a written exam
- A vast array of technical and general knowledge skills testing
- A selection of the top 12 applicants
No surprise to anyone here, but Matthew qualified with no problems. Should he perform as well as he did at the Hino competition, he’ll be invited to Japan in December for the World Competition. We wish Matthew the best of luck, but we know he’ll represent Lynch Truck Center well and knock down the competition!
See Matthew Hard at Work at Lynch Truck Center Today!
If you need some work done on your truck or commercial vehicle, you know we’re always willing to help. Matthew Bertagnoli has been a staple of our business for a long time now, and he’s just one of the many reasons people make the drive out to Lynch Truck Center for their truck needs. We have an experienced and personable staff that always puts the customer first. Come visit us today near Rochester, or contact us with any questions.
Customer Care Representative
Full Time
Customer Care Representative/BDC Representative is responsible for providing exceptional customer service while handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in service, ownership, and in marketing efforts by accurately obtaining and logging customer sources.
Job Responsibilities:
- Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
- Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
- Direct customer care issues to appropriate department manager
- Maintain an ongoing customer spreadsheet/database to capture repeat business
- Schedule appointments with interested buyers for test drives and delivery of vehicles
Job Requirements
The ideal candidate has customer service and/or a general sales background of some sort, (electronics, appliances, real estate, B2B, marketing, etc.) and is a hard-working professional with experience providing exceptional customer service and looking to make a career change or are a college graduate looking to pursue a career in sales.
- You have previous customer service experience
- You possess strong communication skills
- You are Internet savvy, have good computer skills and excellent organizational skills
- You have excellent follow through and follow up skills
What you can expect:
- Industry competitive compensation & benefits
- Sales training and support that will provide you with the skills you need
- Professional work environment
Lynch Truck Center is an Equal Opportunity Employer.
Apply Now!
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